FAQ's
Frequently Asked Questions
What is Your Shipping Policy?
We offer FREE shipping on all orders! No minimum required.
How Will My Order Ship?
- Confirmation: We will send a confirmation email detailing delivery expectations.
- Small Items: Ship via small parcel ground.
- Large Items: Ship via LTL curbside or to the threshold. Requires additional time for delivery. We do not offer white glove or inside delivery service.
- Hot Tubs & Cold Plunges: Ship via LTL curbside, Review XL item detailed delivery information : XL Item Delivery Details
NOTE: LTL truck deliveries are made curbside or to the closest entrance of your home. We do not offer inside delivery or white glove setup service.
Hot Tub Customers Please Review These Detailed Instructions: Hot Tub Pre-Delivery and Installation Guide
When Will My Order Ship?
- Small Parcel Items: Ship within 4 business days of your order.
- LTL Items: Ship within 5-7 business days of your order.
How Long Before I Receive My Order?
- Standard Ground Shipping: 7-10 business days.
- LTL Shipments: May take up to 21 days. Delivery time may extend slightly if going to remote areas.
Major Metro Area:
- Allow up to 10 business days after shipping for delivery.
Outside Major Metro Area:
- Allow an additional 15-17 business days for delivery.
NOTE: Extreme weather conditions or shipping during major holidays may cause additional delays, but we will keep you updated.
Where Do You Ship?
We ship to the contiguous 48 states only. No international shipping.
Can You Ship to a P.O. Box or APO/FPO Address?
No.
Do You Offer Expedited Shipping?
No.